Missing Book from order

Feedback on and wishlist items for the FASA web site, forums, and shop.
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Steiner Loyalist
Posts:2
Joined:Mon Jun 08, 2020 3:29 pm
Missing Book from order

Post by Steiner Loyalist » Mon Jun 08, 2020 3:33 pm

Made an order on May 29, 2020 (Order #8671)

Received 3 of the four items I ordered...the fourth Item was not in the package...

1 x Technical Readout: Vehicle Annex (CBT) [Softcover] (FPR35022) $15.00
1 x Historical: War of 3039 (CBT) [Softcover] (FPR35014) $15.00
1 x Mercenaries Supplemental Update (CBT) [Softcover] (FPR35028) $12.50
1 x Historical: Brush Wars (CBT) [Softcover] (FPR35105) $12.50
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Sub-Total: $55.00
United States Postal Service (Priority Mail™ Padded Flat Rate Envelope): $9.75
Total: $64.75

Historical: Brush Wars was not with my order...

Any way to find out whats going on with that?

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Mataxes
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Joined:Sat Nov 26, 2016 10:39 pm
Location:The Great Library
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Re: Missing Book from order

Post by Mataxes » Mon Jun 08, 2020 11:44 pm

Send an email to contact @ fasagames.com (lose the spaces). That will get it in front of somebody who can look into it.
Josh Harrison - josh@fasagames.com
Earthdawn Developer, Forum Admin

Personal Website: www.loremerchant.com

Steiner Loyalist
Posts:2
Joined:Mon Jun 08, 2020 3:29 pm

Re: Missing Book from order

Post by Steiner Loyalist » Wed Jun 10, 2020 12:54 am

Mataxes wrote:
Mon Jun 08, 2020 11:44 pm
Send an email to contact @ fasagames.com (lose the spaces). That will get it in front of somebody who can look into it.
Sent it in yesterday...well see what happens...

I sent an email on the store page to the "Shop Administrator" on the 5th, still no reply from that email

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Mataxes
Posts:745
Joined:Sat Nov 26, 2016 10:39 pm
Location:The Great Library
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Re: Missing Book from order

Post by Mataxes » Wed Jun 10, 2020 11:28 pm

I'll poke the relevant people to make sure it gets noticed.
Josh Harrison - josh@fasagames.com
Earthdawn Developer, Forum Admin

Personal Website: www.loremerchant.com

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