Radio Silence ?

[shiinx]

I have contacted the Fasa shop some weeks ago with some concerns about my Kickstarter pledge - I wanted to confirm a change of address since I am moving to the US and the connected change in shipping costs, which is a bit more complicated as I was also pledging for a friend who remains in Germany. However, neither I nor my friend have received any reply when contacting the shop.
Are you currently just to busy filling the hopefully many Earthdawn orders / preparing the GM guide for GenCon or what's up?

[Mataxes]

I will check into this for you. Our store/kickstarter person is currently traveling and away from easy e-mail access, so it might be a couple of days.

[shiinx]

I want to push this message as I have not yet received an answer - neither to my first contact, nor to my mail from October 14th, nor to my mail from December 22nd - the mails went to fulfillment@fasagames.com.

I understand that you have your hands full and that probably just one person is reading all of the mails in their spare time. However, it would be really helpful to receive a notification that you have actually received and read the mail. After spending so much money on the Kickstarter I really do not want the books to be send to the wrong address (and country!).

Moreover, before paying for the Kickstarter, I talked to you that I was paying for myself and a friend who did not have an international credit card, and I was assured that he would also receive the codes for the digital version, which he still has not.

I would really appreciate an update from you. You may also contact me through private messages or email.

[Folaray]

Hi shiinx,

this may not give you some hope, but I did the same thing (emailing fullfillment about a new mail address) and as you I did not receive any answers =/

[Spader]

Same here.

I asked something via the Kickstarter page and then with the online shop. Never got any answer.

[Mataxes]

Shoot me a direct email ( josh-at-fasagames.com ) and I'll see what I can find out.

A big part of the reason for the lack of answers from the fulfillment or store emails is the person who has been heading up the fulfillment and managing the store has been recovering from surgery since November, after (it turns out) she spent about six months walking around on a broken hip. (Don't even ask, we're still not sure how it went undiagnosed for so long.)

[Sundahk]

I just realised that today marks two years since the Kickstarter was launched, and I still don't have my hardcover copies of the PG or GMG! LMFAO! I will probably have grandchildren before I have the ED Companion, Travar, or any of the other sourcebooks that were promised

[Mataxes]

For what its worth, nobody has their hardcovers. Mainly because they are in production now.

[Spader]

I just realised that today marks two years since the Kickstarter was launched, and I still don't have my hardcover copies of the PG or GMG! LMFAO! I will probably have grandchildren before I have the ED Companion, Travar, or any of the other sourcebooks that were promised

For my short experience with Kickstarter, Earthdawn 4th Edition is the product with the most results. So I don't bother with that.

[ottdmk]

I look at it this way: yes, it's been two years. However, I have officially released PDFs of two books.

I contrast that to the Onyx Path kickstarter for Exalted 3rd Ed, where it's been two years and I still don't have an officially released PDF of one book. (I have a pre-release. It's nice, but the lack of a proper PDF Table of Contents is enough to drive one batty.)